Responsible Gaming — Play Safe at ra99

ra99 was built with the belief that online gaming and sports betting should be a form of entertainment — an enjoyable, controlled activity that adds excitement to everyday life, not one that causes financial stress or personal harm. We are fully committed to operating a platform that protects the wellbeing of every player who chooses to spend time with us, whether they are placing their first cricket bet during the BPL season or spinning a slot for a few minutes after work.

Responsible gaming at ra99 is not a checkbox exercise. It is embedded into the design of the platform itself. Our account settings include built-in tools that allow players to manage their own spending and time. Our support team is trained to identify and respond to signs of problem gambling. Our identity verification system ensures that no player under the age of 18 can open a real-money account. And our marketing communications are never targeted at players who have set spending limits or entered a self-exclusion period.

ra99 also recognises that gambling problems can develop gradually and are often not immediately obvious — even to the person experiencing them. That is why this page exists: to give every player clear, honest, and actionable information about the tools available to them, the warning signs to watch for, and the steps to take if gambling ever stops feeling fun and starts feeling like a problem.

We encourage all players — whether you consider yourself a casual gambler or a regular user of the ra99 platform — to review the tools and guidance on this page. Taking proactive steps to set limits on your play is a sign of smart, healthy gaming, not a sign of weakness. ra99 fully supports and encourages every player to use the safeguards available.

ra99 is strictly an adults-only platform. You must be at least 18 years of age to create an account, make a deposit, place a bet, or play any casino game on ra99.vip. This policy is non-negotiable and applies to all players regardless of their location within Bangladesh.

During the registration process, every new player is required to confirm that they are 18 years of age or older. This declaration is legally binding under the ra99 Terms & Conditions. ra99 then conducts an identity and age verification check — the Know Your Customer (KYC) process — before approving any withdrawal or granting full account access. Players who cannot verify their age will have their accounts suspended and any deposits refunded.

Why This Matters

Underage gambling can have serious and long-lasting consequences on a young person's financial habits, mental health, and relationship with risk. Research consistently shows that gambling habits formed during adolescence are more likely to develop into problem gambling in adulthood. ra99 takes this seriously, which is why age verification is mandatory — not optional — for every account on the platform.

Protecting Minors in Your Household

If you share a device with younger family members, ra99 strongly recommends the following steps to prevent underage access to gambling websites:

• Always log out of your ra99 account after each session, especially on shared devices.
• Do not save your ra99 login credentials in shared browsers or password managers accessible to minors.
• Consider installing parental control software on shared computers, tablets, and smartphones. Services such as Net Nanny, Bark, and built-in family safety features in Android and iOS can help restrict access to gambling content.
• Keep financial details — including bKash PINs, Nagad mobile numbers, and bank cards — private and inaccessible to children and teenagers.

One of the most effective ways to stay in control of your gambling is to decide in advance how much money you are willing to spend — and then make sure the platform enforces that decision automatically. ra99's deposit limit system lets you do exactly that. Setting a deposit limit means that no matter what happens during a session, you simply cannot deposit more than your chosen amount within the selected time frame.

Available Limit Types

• Daily deposit limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within any single 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: The total you can deposit across any rolling 7-day period. Useful for players who prefer to budget on a weekly cycle.
• Monthly deposit limit: A cap on total deposits across a calendar month — the most commonly used format for players who receive a monthly salary or stipend.

How to Set or Change Your Deposit Limit

1. Log in to your ra99 account.
2. Navigate to Account Settings > Responsible Gaming.
3. Select "Deposit Limits" and choose your preferred limit type (daily, weekly, or monthly).
4. Enter the maximum amount in Bangladeshi Taka (BDT) and confirm.

Important: Reducing a deposit limit takes effect immediately upon confirmation. Increasing a deposit limit — or removing one entirely — is subject to a mandatory 24-hour cooling-off period. This delay is intentional: it protects you from impulse decisions made during a session when emotions may be running high.

Loss Limits and Wager Limits

In addition to deposit limits, ra99 also supports loss limits (a cap on how much you can lose within a given period) and wager limits (a cap on the total stake you can place within a time window). These tools give you even finer control over your gaming activity. All limit types are accessible from the same Responsible Gaming section of your account settings.

Time passes quickly when you are engaged in gaming. It is surprisingly easy to lose track of how long a session has been running, which can lead to spending more time — and money — than you originally planned. ra99's time-out and session management tools are designed to put you back in control of your clock, not just your wallet.

All time-related tools are configurable from the Responsible Gaming section of your account settings. ra99 recommends combining session limits with reality check notifications for the most effective approach to managed-time gaming.

Self-exclusion is the most powerful responsible gaming tool available at ra99. When you activate self-exclusion, your account is fully and immediately suspended for the duration you choose. You will not be able to log in, deposit, or place bets during the exclusion period. All promotional and marketing communications from ra99 will be stopped for the duration of your exclusion.

Self-Exclusion Periods Available

• 1 month — A short break when you feel you need time away but expect to return.
• 3 months — A medium-term pause, often recommended as a first step when gambling habits are becoming a concern.
• 6 months — A significant break that allows time to develop new habits and reassess your relationship with gambling.
• 1 year — A long-term exclusion for players who feel gambling is having a serious impact on their life.
• Permanent exclusion — A lifelong closure of your ra99 account with no option to reopen. This option is available to any player at any time and is immediately irreversible.

How to Activate Self-Exclusion

1. Log in to your ra99 account.
2. Go to Account Settings > Responsible Gaming > Self-Exclusion.
3. Select the exclusion period that feels right for you.
4. Confirm your choice. The exclusion takes effect within minutes of confirmation.

Alternatively, you may request self-exclusion by contacting our support team directly at [email protected]. In urgent cases — where you feel you cannot safely log in to activate the exclusion yourself — our support team can apply the exclusion to your account remotely upon identity verification.

After the Exclusion Period Ends

For exclusions of 1 month, 3 months, 6 months, or 1 year: your account is not automatically reactivated at the end of the exclusion period. You must actively contact ra99 support to request reactivation. Before reactivation is approved, ra99 applies a mandatory 24-hour reflection window and may ask you to confirm that you are in a healthy position to return to gaming. This step exists to protect you — not to create friction unnecessarily, but to ensure the decision to return is considered rather than impulsive.

Problem gambling is not always easy to recognise, especially in yourself. It rarely appears suddenly — it tends to develop gradually, often starting with an increase in time spent gambling or chasing losses after a bad session. Understanding the warning signs is the first and most important step toward addressing any concern before it escalates.

The signs listed below are recognised indicators that gambling may be becoming a problem. They are not a formal clinical diagnosis — but if several of these feel familiar, it is worth pausing to reflect and, if needed, reaching out for support.

• Spending more money on gambling than you originally planned, and finding it difficult to stop once you have started.
• Gambling to recover money lost in a previous session — also known as "chasing losses".
• Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling.
• Lying to family members, friends, or colleagues about how much time or money you are spending on gambling.
• Feeling anxious, irritable, or restless when you are not gambling, or when you attempt to reduce or stop.
• Neglecting work, studies, family responsibilities, or social relationships because of gambling.
• Using gambling as a way to escape from stress, depression, loneliness, or other negative emotions.
• Making repeated unsuccessful attempts to cut back or stop gambling on your own.
• Thinking about gambling very frequently — planning the next session, replaying past bets, or calculating potential wins even when doing other tasks.
• Feeling a need to gamble with increasingly large amounts of money in order to get the same level of excitement or satisfaction.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and consider whether it applies to your own experience over the past four weeks. There is no score and no judgement — this is for your personal reflection only.

If gambling has stopped feeling like entertainment and has started feeling like a burden — financially, emotionally, or socially — please know that you are not alone, and that reaching out is the right move. ra99 is committed to connecting any player who needs help with the appropriate resources as quickly as possible.

Contact ra99 Support Directly

Our player support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us via the platform's live chat or by email. When you contact us about a responsible gaming concern, your message is escalated to a trained member of our player welfare team — not handled by a general support agent.

Additional Support Resources

ra99 encourages any player who is struggling with gambling to seek professional support in addition to using the platform's built-in tools. The following types of organisations provide confidential, non-judgmental support for individuals and families affected by problem gambling:

• National mental health helplines in Bangladesh — Kaan Pete Roi (a mental health support service) offers confidential listening support in Bangladesh and can be reached via their published contact details.
• Gamblers Anonymous — An international peer-support fellowship with a 12-step recovery programme, available globally. Meeting schedules and contact information are available on the Gamblers Anonymous international website.
• Family support — If a family member's gambling is affecting your household, Gam-Anon provides dedicated support for the families and friends of problem gamblers.
• Local community health services — Upazila Health Complexes and district-level hospitals in Bangladesh can provide referrals to mental health professionals with experience in behavioural addiction.

ra99 does not endorse any specific third-party organisation and does not provide links to external sites on this page. However, we strongly encourage any player in difficulty to search for these resources and to reach out to them alongside using ra99's own responsible gaming tools.

For Concerned Family Members

If you are worried that a family member — a parent, spouse, sibling, or child over 18 — may be gambling problematically, you can contact ra99's support team at [email protected] to raise a concern. While ra99 is not able to disclose account details to third parties, we take third-party welfare reports seriously and will take appropriate action to review the account in question. Your identity will be kept confidential.