Help Centre
ra99 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, betting on cricket, playing slots, claiming bonuses, and staying safe on ra99 — answered clearly in one place.
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This FAQ covers the most common questions asked by ra99 players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Whether you are brand new to ra99 or a returning player with a specific query, you will find a direct, plain-English answer below. Topics include account setup and verification, deposits and withdrawals via bKash, Nagad, Rocket, and Upay, cricket and casino gameplay, bonus terms, and responsible gaming tools. If your question is not covered here, our support team is available around the clock at [email protected].
Easy Registration
Sign up in under 2 minutes with your mobile number.
bKash & Nagad
Fast deposits and withdrawals via Bangladesh's top wallets.
Cricket Betting
BPL, IPL, T20 World Cup, and Bangladesh Tigers markets.
Bonuses
Welcome offers, free spins, and a tiered loyalty programme.
SSL Secure
256-bit encryption protecting every transaction and login.
24/7 Support
Live chat and email support every hour of every day.
Section 1 of 5
Account & Registration
Creating an ra99 account takes less than two minutes. Visit ra99.vip, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be at least 18 years old to register. Once submitted, you will receive a one-time PIN (OTP) on your mobile number to verify your account, after which you can log in and make your first deposit.
ra99 requires a government-issued photo ID to complete account verification (KYC). Accepted documents include your National Identity Card (NID), passport, or birth registration certificate. You may also be asked to provide proof of the payment method you use — for example, a screenshot of your bKash or Nagad account showing your registered mobile number. Verification is typically completed within 24 hours of document submission.
You can reset your ra99 password from the login page by clicking "Forgot Password". Enter the mobile number linked to your account and ra99 will send an OTP to that number. Enter the OTP, then set a new password. If you no longer have access to the registered mobile number, contact the ra99 support team at [email protected] with your account details and a valid photo ID to request a manual reset.
No — ra99 strictly permits one account per person, per household, and per device. Opening multiple accounts is a violation of the Terms and Conditions and will result in all duplicate accounts being permanently closed, with any balances forfeited. If you previously had an account and would like to return, please contact support rather than creating a new account.
To permanently close your ra99 account, go to Account Settings and select "Close Account", or contact support at [email protected] with a closure request. Any remaining balance must be withdrawn before closure. Note that permanent closure is irreversible — if you are taking a break rather than leaving for good, consider the self-exclusion or cooling-off tools under Responsible Gaming instead.
Section 2 of 5
Deposits & Withdrawals
To deposit via bKash on ra99, log in to your account, go to the Deposit section, and select bKash as your payment method. The page will display the ra99 bKash merchant number and the exact amount to send. Open your bKash app, send the specified amount to the displayed number, and enter the bKash transaction ID in the ra99 deposit form to confirm. Funds are credited to your ra99 balance within minutes.
bKash and Nagad deposits on ra99 are typically credited within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, check that you entered the correct ra99 merchant number and submitted the correct transaction ID. For any delay beyond 30 minutes, contact ra99 support with your bKash or Nagad transaction receipt and the support team will resolve it promptly.
The minimum deposit amount on ra99 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit set by ra99, though individual payment providers may impose their own transaction caps. For example, bKash personal accounts have a daily send limit set by bKash — if you need to deposit a large amount, consider splitting into multiple transactions or using a bank transfer.
The minimum withdrawal amount on ra99 is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or linked bank accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. Make sure your withdrawal account is registered in the same name as your ra99 account — withdrawals to third-party accounts are not permitted and will be declined.
Most ra99 withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 4 hours. Bank transfers to Dutch-Bangla, BRAC, or other partner banks typically take 1 to 3 business days depending on the receiving bank's clearing schedule. Withdrawals requested on weekends or Bangladeshi public holidays may take slightly longer. First-time withdrawals may require additional identity verification before processing.
ra99 does not charge any platform fee on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges, which are outside ra99's control. Always check your payment provider's fee schedule. ra99 recommends using Nagad for withdrawals as it typically carries lower transaction fees than other mobile wallets in Bangladesh.
Section 3 of 5
Games & Gameplay
To bet on cricket at ra99, navigate to the Cricket section from the main menu after logging in. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, Test series, and Bangladesh Tigers international fixtures. Select the match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm your bet. The minimum bet stake is ৳50.
ra99 offers a wide range of cricket betting markets covering major international and domestic tournaments. Available markets include match winner, innings runs (over/under), top team batsman, top team bowler, player of the match, method of first dismissal, number of sixes in an innings, and live in-play betting on individual overs. BPL season markets typically expand to include franchise-specific props and tournament winner outright betting.
Yes — ra99 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All casino games including slots, live dealer tables, and Texas Hold'em are rendered in mobile-friendly formats with touch controls. For the best experience, ra99 recommends using Chrome on Android or Safari on iOS over a stable Wi-Fi or 4G connection.
ra99 hosts slot games from certified providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, each of which publishes independently audited RTP figures for their titles. Most slots on the ra99 platform carry RTPs between 95% and 97%. The RTP for any specific game is displayed in the game's information panel — tap the "i" icon within the game to view it. ra99 does not alter the RTP settings provided by game developers.
ra99 live casino games are streamed in real time from professional studio environments operated by providers such as Evolution Gaming and Ezugi. You play against a real human dealer via live video feed, with bets placed through on-screen controls. Available live tables include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game show titles like Crazy Time and Lightning Roulette. A stable internet connection is recommended for the best live streaming quality.
Section 4 of 5
Bonuses & Promotions
ra99 offers a welcome bonus to new players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the Promotions page at the time of your registration — offers may vary seasonally, for example during the BPL season or Eid promotional periods. To claim the welcome bonus, opt in during the deposit process. Not opting in at the time of your first deposit means the welcome bonus cannot be applied retroactively.
Wagering requirements on ra99 bonuses specify how many times the bonus amount must be played through before a withdrawal can be made. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing bonus-derived winnings. The wagering multiplier, eligible games, and time limit for each bonus are detailed in the specific bonus terms on the Promotions page. Sports bets may count differently toward wagering than casino bets.
Yes — ra99 operates a tiered loyalty programme that rewards regular players with points for every bet placed, regardless of outcome. Points accumulate and unlock higher loyalty tiers, which carry benefits including faster withdrawal processing, higher deposit and withdrawal limits, access to exclusive promotions, dedicated account management, and periodic cashback offers. Details of the current loyalty tier structure and points conversion rates are available in the Promotions section after logging in.
Whether a bonus can be used on sports betting (including cricket) as well as casino games depends on the specific promotion. Some ra99 bonuses are casino-only, while others are sports-only or multi-product. This is always specified in the bonus terms. Generally, sportsbook bonuses apply to cricket, football, kabaddi, and other betting markets, while casino bonuses apply to slots, live tables, and card games. Mixing products on a single-product bonus will not count toward wagering.
Section 5 of 5
Safety & Responsible Gaming
ra99 operates as a safe and secure online gaming platform with SSL encryption protecting all data transmissions between your device and the platform. Player funds are held in segregated accounts, separate from operating funds, so your balance is protected. All games are supplied by internationally certified providers whose software undergoes independent RNG (random number generator) audits. ra99 is committed to fair play, transparent terms, and full responsible gaming compliance.
ra99 uses 256-bit SSL encryption on all pages and transactions, which is the same standard used by major international banks. Your personal data is never sold to third parties and is processed strictly in accordance with the ra99 Privacy Policy. Financial details — including bKash and Nagad account numbers — are stored in encrypted format and are never displayed in full within the platform interface. Two-factor authentication (2FA) is available and strongly recommended for all accounts.
The minimum age to register and play on ra99 is 18 years. This is a strict policy with zero exceptions — ra99 performs mandatory age verification (KYC) on all accounts before approving withdrawals or granting full access. Any account found to be operated by a person under 18 will be immediately suspended, deposits returned (minus any winnings), and the case referred to the relevant authorities. ra99 takes underage gambling prevention extremely seriously.
You can activate self-exclusion on ra99 by going to Account Settings, selecting Responsible Gaming, and choosing Self-Exclusion. Available periods are 1 month, 3 months, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately upon confirmation, suspending your account and stopping all marketing communications. If you need urgent self-exclusion and cannot access your account, email [email protected] and the welfare team will apply it remotely within minutes of identity verification.
ra99 customer support is available 24 hours a day, 7 days a week via live chat within the platform and by email at [email protected]. For general queries, live chat is the fastest channel with typical response times under 5 minutes. For sensitive matters such as responsible gaming concerns, account disputes, or identity verification issues, email is recommended so there is a written record. ra99 does not provide a telephone support line at this time.
Need help with responsible gaming?
If you feel that gambling is no longer fun and is starting to affect your finances, relationships, or mental wellbeing, ra99 encourages you to reach out immediately. Email our dedicated welfare team at [email protected] — we will respond within minutes and help you set limits, take a break, or self-exclude. You are never alone. 18+ only. Gambling is for entertainment purposes only.
Still Have Questions?
Our support team is online 24/7 to help players across Bangladesh. You can also explore our games directly — no question left unanswered.